Terms and Conditions

Last Updated: 25 October 2025

Introduction

By using the Ixora HR mobile app, web application, or website (“Service”), you acknowledge that you have read and agreed to be bound by the following Terms and Conditions (“Agreement”).

This Agreement is a legally binding contract between Ixora (“we”, “us”, or “our”) and you, the individual or entity (“you”, “user”, “customer”, or “subscriber”) who accesses or uses the Ixora platform or services.

Ixora reserves the right to modify these Terms and Conditions at any time without prior notice. Any updates will take effect upon publication on the Ixora HR website. Continued use of the Service constitutes acceptance of the updated Terms. Violation of any of these terms may result in suspension or termination of your account. You agree to use the Service at your own risk.

Scope and Applicability

1. Service Description

Account Ownership

Ixora provides a cloud-based attendance and human-resources management platform, locally hosted in Saudi Arabia in full alignment with National Cybersecurity Authority (NCA) requirements. Through its mobile, web, and kiosk applications, Ixora offers organizations and their employees a secure digital system for:

• Attendance and shift management;
• Employee scheduling and leave management;
• HR analytics and reporting;
• Integration with biometric or NFC attendance devices.

Data Controller and Processor Roles

Ixora may also provide access to complementary resources such as training content, documentation, APIs, webinars, or online support materials. These resources, collectively referred to as “Services,” may evolve over time.

Information We Collect and How We Use It

2. Account Types

• A Free Trial User, or
• A Subscriber with a paid account.

If you use Ixora on behalf of an organization, you represent that you are authorized to bind that entity to this Agreement.

Biometric and Attendance Data

3. Free Trial

• a) the end of the trial period specified during registration;
• b) the start date of a purchased subscription; or
• c) termination by Ixora at its discretion.

Data entered during a trial period may be deleted after 21 days unless you convert to a paid plan. Trial Services are provided “as-is,” without warranties or guarantees.

Device and Location Information

4. Billing and Payment

• Subscriptions are billed in advance, monthly or annually, and are non-refundable.
• There will be no refunds or credits for partial periods or unused service time.
• Prices exclude VAT or applicable taxes, which will be charged as required under Saudi tax law.
• Ixora reserves the right to implement fraud-protection measures or to verify payment sources.

Unless you cancel before the renewal date, your subscription will automatically renew under the same terms. You must ensure that your payment method remains valid and authorized for recurring billing.

Non-Personal Information

5. Cancellations

Data Collected as a Service Provider

• Cancellation takes effect immediately and stops future billing.
• No refunds will be issued for the remaining term.
• Upon cancellation, your access to the platform and associated data will end.

If your payment fails at renewal, Ixora may suspend or delete your account and associated data after notice.

Disclosure of Personal Data

6. Our Responsibilities

1. Provision of Service: Provide access to subscribed Services; offer support as stated in your plan; make commercially reasonable efforts to maintain 24/7 uptime, excluding scheduled maintenance or force majeure events (e.g., internet outages, government restrictions, or natural disasters).
2. Protection of Your Data: Maintain administrative, technical, and physical safeguards to protect data integrity, confidentiality, and availability. These include encryption, access control, and monitored hosting compliant with NCA and PDPL requirements. Staff will access your data only when necessary to provide services or resolve issues, and never for any unauthorized purpose.
3. Compliance: All processing of personal data is governed by the Saudi Personal Data Protection Law (PDPL) and relevant sectoral regulations.

Data Retention

7. User Responsibilities

• Maintaining confidentiality of your login credentials;
• Ensuring data entered into Ixora complies with applicable laws;
• Immediately notifying Ixora of any unauthorized access or account compromise.

Ixora shall not be liable for losses resulting from your failure to maintain account security.

Where Do We Store Your Data

8. Storage Limits

Ixora may define storage limits per plan. Additional storage may be purchased as an add-on. Ixora may modify storage limits with prior notice to the account owner.

Data Security and Storage of Information

9. Deletion of Data

• Data will be deleted within a reasonable period (60 days) following subscription termination or account closure.
• Upon written request, Ixora can provide a data export before deletion.
• Data backups are maintained for disaster recovery and securely purged after lifecycle expiration.

Your Rights Associated with Your Information

10. Third-Party Links

• The Service may contain links to third-party websites or integrations.
• Ixora does not control or endorse such sites and is not responsible for their content or privacy practices.
• Use them at your own discretion.

11. Promotions and Marketing Use

• You agree that Ixora may, with prior notice, identify your organization as a customer and may display its logo or name in marketing materials or case studies. You may withdraw this permission by written notice.

Cookies

12. Limitation of Liability

• To the maximum extent permitted by Saudi law, Ixora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or profit, arising from your use or inability to use the Service.
• In any case, Ixora’s total cumulative liability shall not exceed the total subscription fees paid in the 12 months preceding the event giving rise to the claim.

Holding Information on Minors

13. Disclaimer of Warranties

• The Service is provided “as-is” and “as available.”
• Ixora disclaims all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
• Ixora does not guarantee uninterrupted, secure, or error-free operation, nor the accuracy of third-party data.

Email Opt-Out Procedure

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia, including the Electronic Transactions Law, eCommerce Law, and PDPL. Any disputes shall be subject to the exclusive jurisdiction of the competent Saudi courts in Riyadh.

Changes to Our Privacy Policy

15. Amendments

Ixora may modify or update these Terms, the Service, or its features at any time. Updates will be effective upon publication on the official website or application. Continued use of the Service constitutes acceptance of such changes.

Contact

16. Entire Agreement

This Agreement represents the entire understanding between you and Ixora regarding the Service and supersedes all prior agreements or representations, oral or written. No modification is valid unless made in writing and accepted by both parties.

17. Contact Information — For inquiries about these Terms or any legal matter: Email: info@ixora.com. Ixora HR Terms and Conditions comply with the Saudi Personal Data Protection Law (PDPL) and the National Cybersecurity Authority (NCA) guidelines to ensure transparent, lawful, and secure operations within the Kingdom.